Welcome to University of Hawai'i Hilo Bookstore

808-932-7394 Store Hours / Contact Us
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We will continue servicing our students, faculty and staff through in-store counter-service for their school and work essentials. All other customers are encouraged to shop online. Read about our response to COVID-19.

Textbook Pickup

textbook pickup

Please allow 2 business days to process your order.

You will receive an email confirmation when your order is placed and a second email to notify you that your order is ready for pickup. Please see the Customer Service desk to claim your order.

Valid picture ID is required to pickup orders. Ship to name on order must match the name of the person picking up the order.

There is a non-refundable $2 handling fee for all textbook pickup orders (purchase & rental). Shipping fees may also apply for special textbook orders.

Backordered titles will be charged to the customer as they arrive. Refund policies and deadlines apply to all backordered books. Customer is responsible for cancelling any unwanted backorders prior to order processing.

There is no textbook pick up for summer sessions.

Online or telephone textbook orders placed or created after January 17, 2020 will be all sales final. Online and telephone textbook orders are subject to bookstore Return Policies. Last day for Spring 2020 textbook returns is January 17, 2020. Last day to claim Spring 2020 textbook pick up orders will be January 24, 2020. See store for more details.