Welcome to University of Hawai'i Hilo Bookstore

808-932-7394 Store Hours / Contact Us
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We will continue servicing our campus through in-store counter-service for their textbooks. All other customers are encouraged to shop online. Read about our response to COVID-19.

Frequently Asked Questions (FAQ)


(click on questions to view answers)

Please visit our store hours page for the most up-to-date store hours.

Due to COVID-19 and social distancing practice, the bookstore is highly encouraging online purchases of course materials at: https://hawaii-honolulu.verbacompare.com/.

Our bookstore has increased cleaning, increased personal hygiene, and implemented a 24 hour-wait on deliveries. In addition, employees and customers are required to wear a face mask and practice social distancing guidelines. For more information, visit our COVID-response webpage.

Yes, a special $5 flat rate shipping fee will be offered for all web orders with a Hawaiʻi shipping addresses (excludes mainland and international shipping) from Dec. 21, 2020 to Jan. 24, 2021. Excludes art supplies and TecHub items. Some restrictions may apply.

You have 14 calendar days from day of purchase to return merchandise for a refund. For UH-logo apparel and gift items, the extended holiday return period of 14 days will start on December 26, 2021. Merchandise must be returned in its original unopened packaging. All sales are final on computer hardware, software, clearance, and demonstration merchandise. The last day to refund textbooks is January 15, 2021. A 20% restocking fee may apply for select merchandise. Receipts are required for all refunds and exchanges. Please continue to check our website for all updates.

Yes, the bookstore will be continuing to implement procedures to make the customer experience safe and convenient as possible. We will be limiting the amount of customers who will be able to enter the store to adhere with social distancing practices. We encourage all students to order their textbooks online.

For in-store web order pick-ups: Once the order is processed, you will receive an email informing you that your pick-up order is ready. Please refer to your pick-up email for specific instructions. Remember to practice social distancing and wear a face mask when coming into the bookstore.