Frequently Asked Questions (FAQ)
Everyone (Student, Faculty/Staff, Visitors)(click on questions to view answers)
Please visit our store hours page for the most up-to-date store hours.
With the COVID-19 pandemic affecting our community, we would like to assure you that the health and safety of our customers and our staff are our top priority. Our bookstore management and staff have implemented enhancements to promote safety as well as social distancing measures during this challenging time. To see the health & safety enhancements, visit our COVID-response page.
Our shipping rates are listed here.
You have 14 calendar days from day of purchase to return merchandise for a refund. Merchandise must be returned in its original unopened packaging. All sales are final on computer hardware, software, clearance, and demonstration merchandise. The last day to refund textbooks for the fall semester is August 26, 2022. A 20% restocking fee may apply for select merchandise. Receipts are required for all refunds and exchanges. Please continue to check our website for all updates.
Student, Faculty/Staff(click on questions to view answers)
Yes, the bookstore will be continuing to implementing procedures to make the customer experience safe and convenient as possible. To pick up your web orders, we will be offering drive-up service (Aug. 15 to Sept. 2, 2022), in-store pick up service and a secure locker system. We encourage all students to order their textbooks online.
Yes, the Mānoa Bookstore will still be open for in-person pick up. Students are highly encouraged to order their textbooks online.
For in-store web order pick-ups: Once the order is processed, you will receive an email informing you that your pick-up order is ready. You can stop by the Mānoa Bookstore to pick up your order either by drive-up service (Aug. 15 to Sept. 2, 2022), pick up, secure locker, or service desk.
Faculty/Staff(click on questions to view answers)
Yes, UH employees and staff are able to purchase a UH-logo face mask for work. Limited to 5 masks total per employee. Please bring your UH ID.
Yes, you'll be able to purchase sanitation products/PPE for your office in-store and online. Please note that the COVID-19 Central Supply Store for departmental purchases is no longer accepting orders as of December 15, 2021.
Yes, Campus Solutions at the Mānoa Bookstore is now offering COVID-prevention decals for purchase and use for your department or office needs. To view designs and to order decals, visit the Campus Solutions website at: https://www.bookstore.hawaii.edu/manoa/cs_covid_decals.asp
Students(click on question to view answers)
Due to COVID-19 and social distancing practice, students are highly encouraged to purchase textbooks and course materials online.