Mānoa Bookstore: Frequently Asked Questions (FAQ)
Everyone (Student, Faculty/Staff, Visitors)
(click on questions to view answers)Please visit our store hours page for the most up-to-date store hours.
Our shipping rates are listed here.
You have 14 calendar days from day of purchase to return merchandise for a refund. Merchandise must be returned in its original unopened packaging. All sales are final on computer hardware, software, clearance, and demonstration merchandise. The last day to refund textbooks for the Spring 2025 semester is January 17, 2025. A 20% restocking fee may apply for select merchandise. Receipts are required for all refunds and exchanges. Please continue to check our website for all updates.
For parking information, please visit the visitor parking webpage:
https://manoa.hawaii.edu/commuter/visitors
Student, Faculty/Staff
(click on questions to view answers)Yes, this fall, students must order their textbooks online. To obtain your web orders, we will be offering free in-store pick up and shipping (standard shipping rates and restrictions apply ).
Ordering books is easy through your STAR account. Follow these easy steps on this tutorial handout
Once an order is processed, students will usually be able to pick up their order in 24 business hours. Please allow more time for processing during the busy period at the beginning of the semester. For shipping, please view our shipping information.
Yes, students ordering textbooks online by January 3, 2025 will receive a $10 OFF bookstore coupon on a future purchase of UH apparel, minimum purchase of $40 required, and be entered to win a pair of AirPods.
Yes, the Mānoa Bookstore will be open for in-person pick up. Students must order their textbooks online this spring.
For in-store web order pick-ups: Once the order is processed, you will receive an email informing you that your pick-up order is ready. You can stop by the Mānoa Bookstore during store hours. Please check our website for updated store hours.
Please bring a valid picture ID to pick up your book orders. The "ship to" name on order must match the name of the person picking up the order.
Last day for Spring 2025 textbook returns is January 17, 2025. Textbook orders placed or created after January 17, 2025 will be all sales final. After January 17, 2025, unclaimed book orders past the 5-day pick-up window may be assessed a 20% restocking fee. Online orders are subject to bookstore Return Policies.
Our bookstore staff will be available to assist you in-store. In addition, you can call our textbook department during store hours at: (808) 956-8022 or email: manoabks@hawaii.edu
Faculty/Staff
Yes, the bookstore’s Campus Solutions department prints official University of Hawaii business cards and stationery, including letterhead and envelopes. For more information,visit the Campus Solutions webpage: https://www.bookstore.hawaii.edu/manoa/site_cs_copy_print.asp
Students
For ease and convenience, students must purchase textbooks online this semester.