Frequently Asked Questions (FAQ)
Please visit our store hours page for the most up-to-date store hours.
With the COVID-19 pandemic affecting our community, we would like to assure you that the health and safety of our customers and our staff are our top priority. Our bookstore management and staff have implemented enhancements to promote safety as well as social distancing measures during this challenging time. To see the health & safety enhancements, visit our COVID-response page.
Yes, a special $7 flat rate shipping fee will be offered for all web orders with a Hawaiʻi shipping addresses (excludes mainland and international shipping) from Dec. 20, 2021 to Jan. 23, 2022. Excludes art supplies and TecHub items. Some restrictions may apply.
You have 14 calendar days from day of purchase to return merchandise for a refund. Merchandise must be returned in its original unopened packaging. All sales are final on computer hardware, software, clearance, and demonstration merchandise. The last day to refund textbooks for the spring semester is January 14, 2022. A 20% restocking fee may apply for select merchandise. Receipts are required for all refunds and exchanges. Please continue to check our website for all updates.
Yes, the bookstore will be continuing to implement procedures to make the customer experience safe and convenient as possible. We will be limiting the amount of customers who will be able to enter the store to adhere with social distancing practices. We encourage all students to order their textbooks online.
For in-store web order pick-ups: Once the order is processed, you will receive an email informing you that your pick-up order is ready. Please refer to your pick-up email for specific instructions. Remember to practice social distancing and wear a face mask when coming into the bookstore.