Frequently Asked Questions (FAQ)
Please visit our store hours page for the most up-to-date store hours.
Our shipping rates are listed here.
You have 14 calendar days from day of purchase to return merchandise for a refund. Merchandise must be returned in its original unopened packaging. All sales are final on computer hardware, software, clearance, and demonstration merchandise. The last day to refund textbooks for the fall semester is August 25, 2023. A 20% restocking fee may apply for select merchandise. Receipts are required for all refunds and exchanges. Please continue to check our website for all updates.
Student, Faculty/Staff(click on questions to view answers)
Yes, the bookstore will be continuing to implement procedures to make the customer experience safe and convenient as possible. We encourage all students to order their textbooks online.
For in-store web order pick-ups: Once the order is processed, you will receive an email informing you that your pick-up order is ready. Please refer to your pick-up email for specific instructions.
Faculty/Staff(click on questions to view answers)
Yes, the bookstore’s Campus Solutions department prints official University of Hawaii business cards and stationery, including letterhead and envelopes. For more information,visit the Campus Solutions webpage: https://www.bookstore.hawaii.edu/manoa/site_cs_copy_print.asp
Students(click on question to view answers)
For ease and convenience, students are encouraged to purchase textbooks and course material online.