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Shipping Information

SHIPPING INFORMATION

The University of Hawai'i Bookstores utilizes United Parcel Service (UPS) for sending orders to its customers within the United States. For international orders, we will utilize the cheapest method available. Rates and delivery times depend on the method chosen for shipping.

  • We process orders during our regular business days.
  • We make every effort to ship your order within two days after payment is received. If for any reason we are unable to ship your order within the two days we will notify you as soon as possible.
  • All addresses within the United States are considered domestic destinations.
  • All addresses outside of the United States are considered international destinations and will be subject to International shipping rates and timetables.
 
SHIPPING REQUIREMENTS
  • Please provide a street address for your order to be delivered to as UPS cannot deliver to a PO Box or military APO address. If for any reason, UPS is unable to ship to the address indicated, your order will be shipped via the US Postal Service at the UPS rates.
  • An adult signature may be required at the given shipping address upon delivery of all shipments made through UPS.
  • If you would like to arrange to have the shipment left at an alternate address other than the address indicated please contact UPS to make arrangements. UPS fees due to address changes after shipping will be assessed to customer.
 
SHIPPING RATES

Most of our shipping rates are determined by the number of items shipped to you, except in cases where the item is lighter or heavier than 1 lb. (actual or dimensional weight). Tshirts and sweatshirts are generally considered $1 additional regardless of actual weight. Any other items are subject to weight adjustment.

Within Hawai'i $8 for the 1st item
$1 each additional item
UPS Ground - US Mainland $9 for the 1st item
$1 each additional item
UPS 2nd Day - US Mainland $14 for the 1st item
$1.50 each additional item
All orders to Alaska $14 for the 1st item
$1.50 each additional item
International $35 for the 1st item
$5 each additional itembased on a 1lb item
For international orders, the customer may be contacted for additional shipping charges if actual charges exceed collected amount and is responsible for any taxes or other associated costs charged by the US Customs Department.
Shipping rates are subject to change at any time.

SHIPPING TIMES

The time it takes for your order to arrive depends on the method used to send your order to you. Times are for shipping only and do not include processing time.

Within Hawai'i
via UPS Overnight 1-2 business days
US Mainland
via UPS Ground 5-8 business days
via UPS 2nd Day Air 2-3 business days
Alaska
via UPS 2nd Day Air 2-3 business days
International Dependent on shipping method. The University of Hawai'i Bookstore cannot determine an accurate time for international shipping.
Please note: UPS does not deliver on Saturdays, Sundays, and Holidays.
During the Holiday season, UPS cannot guarantee that orders shipped via UPS Ground will be delivered within 5-8 business days. We recommend selected UPS 2nd Day Air to ensure that your shipment will arrive in time for Christmas.

GIFTS AND RETURNS
  • If the billing and shipping name and address are different, we will send the receipt to the billing address.
  • For returns please refer to our Store Policies.

Shipping Information for the University of Hawai'i Bookstores is subject to change at any time without notification.
 
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