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Store Policies

Save your receipt!!! Receipts are required for all refunds and exchanges.

The following items are not eligible for refunds:
  • Computer Hardware & Software
  • Class notes
  • Clearance merchandise
  • Electronics
  • Graduation merchandise
  • Reference books, travel books, magazines, and newspapers
  • Test preparation books and study aids

You have 14 calendar days from day of purchase to return merchandise for a refund. Merchandise must be returned in its original unopened packaging. All sales are final on computer hardware and software. A 20% restocking fee may apply for select merchandise. Receipts are required for all refunds and exchanges.


SUMMER session books may be returned for a refund within the first three days of instruction. After the first three days of instruction, all sales are final.

FALL and SPRING session books may be returned for a refund within the first week of instruction. After the first week of instruction, all sales are final.

2018 Textbook Refund Deadlines by Academic Term
Spring January 11, 2019
Summer Session I (at Hilo & Hawai'i CC) May 23, 2018
Summer Session II June 20, 2018
Fall August 28, 2018

Books must be clean and free of markings, and original receipt is required for all returns. Please do not open plastic seals or mark new books until you know that you will keep them.

Used books may be sold for retail or wholesale value during annual Buyback periods. For more information about Buyback, please refer to our Buyback FAQ.

We do everything within our power to have your required book available within the first week of instruction for each term. If your book sells out, we can help you make a special order at the Textbook Information Desk. Shipping costs apply for special orders made after the first week of instruction. If you are having trouble finding your book, please see our Textbook Information Desk.


Returns must be made within 30 calendar days from the date of purchase. All sales are final on discontinued or clearance merchandise. Items must be returned in original condition. Receipts are required for all refunds and exchanges.


We adhere to Visa, Mastercard, and Discover Card's policies, which state that a credit card is not valid unless signed by the cardholder. The University of Hawai'i Bookstores strictly adheres to this policy to help protect its customers' identities.

UH Bookstores cashiers must verify your identity as the rightful cardholder by:
  • Asking you for some form of valid ID.
  • Making sure the card is signed before completing the sale.
  • Comparing the ID signature to the signatures on the card and sales draft.
If you are a parent or guardian who wishes support a family member's UH Bookstores purchases for textbooks or other merchandise, we recommend that you purchase a UH Bookstores Gift Card. You may place a gift card order by phone at 1-800-842-6657.


Merchandise purchased through this website may be returned for a refund or exchange according to the policies above. Merchandise must be in new and saleable condition. Only the cost of the merchandise will be refunded, any shipping costs will not be refunded unless the return is due to an error from the bookstore.

Online returns and exchanges should be sent to:
University of Hawai'i at Hilo Bookstore
200 West Kawili Street
Hilo, HI 96720-4091
Only Visa and Mastercard payments are accepted for online orders. Credit cards will not be charged until the order is shipped.

If you are paying by scholarship, with a personal check, or money order, contact E-Commerce at 1-800-842-6657 to place a telephone order. Personal checks must be made out to "University of Hawai'i" and must be accompanied by ID number for drivers license or state ID.

In some instances, items ordered may no longer be available. If items ordered are not in stock, the bookstore will process the items that are available and cancel the remaining items. Customer will be notified by telephone or email. The exception will be textbook orders required for class. A special order will be generated and the book will ship when available. Customer may be responsible for special order shipping from the vendor during certain periods but will be notified of the charges before the request is fulfilled.

In the event of an incorrect price, the customer will be contacted of the error before any action is taken. If you have a question about an online order, please call 1-800-842-6657.
If you wish to submit a request a donation from the UH Bookstore*, please include the following on a letterhead 4 weeks prior to your desired donation pickup date:
  • A brief description of the organization and the mission of the organization.
  • A brief description of the event including:
    • The title of the event
    • The date(s) of the event
    • The purpose of the event
    • The intended audience or reach of the event
  • What types and quantities of items you are requesting for the donation
  • Any marketing considerations that will be given for the Bookstore
  • The date that the donations are needed by
  • The contact name and information for the person who will be picking up the donated items

*Priority will be given to organizations and events that serve students in their academic success and enrichment of their college experience, and events that are for the benefit of the campus community.

Donation requests are subject to approval by the UH Bookstore System Director, Operations Manager, or Store Manager prior to being fulfilled. In addition, any donation request must receive Form 136 (protocol items) approval through UH Fiscal Offices and the Chancellor’s Office, a process that may take up to 4 weeks to complete. We must submit this paperwork prior to issuing any donation.


The bookstore is not responsible for the content of websites who place links to our website from their webpages.

Companies or individuals who place links to our website from their webpages do so at their own discretion without our knowledge and cannot be controlled by the bookstore.

The bookstore is also not responsible for errors resulting from incorrect links to our site.

Bookstore prices and policies are subject to change at any time without notification.